Refund policy

Return Policy

We strive to make your shopping experience seamless. Here are the details of our return policy:

Return Window

You have 10 days after receiving your order to request a return.

Final Sale Items

All hijabs, undercaps, accessories, and gift card purchases are final sale and cannot be returned or exchanged. All sale, discounted or promotional items are eligible for store credit only.

Order Changes or Cancellations

Unfortunately, we are unable to change, edit, or cancel an order after it has been placed. Our warehouse begins fulfilling orders immediately to ensure fast delivery. If a mistake was made during checkout, you may request a return if your order complies with our return policy (excluding hijabs, undercaps, and sale items).

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it.
  • Be unworn, unused, and with all original tags attached.
  • Be in its original packaging.

Important: Please inspect your items for any damage before removing the tags. If tags are removed or tampered with, we will be unable to accept the return.

Return Fees

A $2 return processing fee, plus $0.50 per item, will be deducted from your refund, these fees are taken out by our warehouse. The customer is responsible for return shipping costs.

Proof of Purchase

You’ll need in include your email receipt or proof of purchase in your return.

How to Start a Return

To initiate a return, please use our Returns Portal Center.

Damages and Issues

Before removing any tags, please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. We’ll evaluate the issue and work to resolve it promptly.

Exchanges

If you’d like to exchange an item, the fastest way is to return the item you have (if eligible) and make a new purchase for the desired item once your return is accepted.

Rejected Returns

If a returned item does not meet our return policy criteria—for example, if it has been damaged, worn, or fails our sanitary inspection—you will have two options:

  1. Have the item sent back to you: The customer will be responsible for paying the shipping label.
  2. Have us dispose of the item: We can dispose of it for you at no additional charge.

We will notify you if your return is rejected, and you can decide how to proceed.

Refunds

  • Please allow 3–9 business days for your return to be processed.
  • Once inspected, we will notify you if the refund is approved.
  • If approved, the refund will be issued to your original payment method.
  • Please note, banks or credit card companies may take additional time to process the refund.

Thank you for shopping with Batul The Collection! If you have any further questions, feel free to reach out to our customer support team.